What's Happening in Loyalty?

As if keeping customers loyal wasn’t hard and complicated enough, along came lockdown! I don’t...

April Fool's Days

We are back again with our favourite bit of content to bring joy to your life. Obviously April...

Humans of Business...what did we learn?

Have you ever had one of those ideas that you know could be game changing and add value to people,...

Winning Back Lapsed Customers as Lockdown Eases

Winning back lapsed customers unfortunately has to be part of any CRM strategy. As incredible as...

Humanity will get us through...

Humanity will get us through 2021...because no matter how bad the world seems, people keep proving...

What makes a good CRM strategy?

Before I answer this question, why am I writing about this topic? Well, I’m Jeannine and I’ve...

7 tips to engage your team and delight your customers during Covid-19

These are uncertain times for business and your team sometimes might feel unmotivated or unhappy....

How Personalisation Helped To Build A Loyal Customer Base

We sat down and popped open a bottle of Prosecco with Fran Langham, Head of Marketing at iAdvize,...