2021 CRM & Loyalty Trends

When I was asked to write this piece on a round-up of CRM and Loyalty trends in 2021, to be...

Customer Experience is out, Human Experience is in…

What can three leading ladies from some of the UK’s biggest brands (John Lewis, BrewDog and...

It's time to change the way retail approaches Black Friday!

Black Friday started in the USA as a post-Thanksgiving sale and has since crept across the globe,...

Who knew you could do both?

Motherhood has unfortunately always been thought of as a complication in the success of a woman's...

Take it Back a Notch...

My seven-year old son is never that impressed when I sit down and tell him how important it is to...

Sweaty Betty Empowering Women with Inkpact.

We have some gossip for you....shhh don't tell anyone. Keep reading to find out about two of our...

Stores are open...what now?

Throughout the pandemic, we saw the reliance on online shopping increase at an accelerated speed....